Using Social Networking Sites to Market a Chiropractic Practice
Marketing can be a costly and difficult process of trial and error that can take time away from the office and patients, and result in very little value. Many chiropractors want to know if there are any methods of marketing that don’t involve a great deal of expense, and that can take them directly to their potential patients. The answers to such questions lie in social networking.
What is social networking?
Very few people remain completely unaware of such social networking websites as Myspace and Facebook, but most people are unable to explain exactly what social networking means. Fundamentally, social networking websites began for both business and social opportunities. They are online groups or communities with shared interests, businesses, religions or other subjects.
Each member of a social network will be obliged to create a profile or page on the network, which contains relevant information about themselves and their interests or experience. This helps to identify those who may have shared views, needs or social connections, which are ultimately the reason for joining a social networking website. Profile pages also allow professionals to itemize their background and project themselves into the marketplace.
Business professionals and entrepreneurs have begun to use the technologies and systems behind social networking to market their products or services. This means that qualified specialists, such as chiropractors, should also be looking into the marketing potential of social networking websites as well.
One of the key benefits about marketing through social networking locations is that they are free of charge, requiring only the time of the chiropractor to create, maintain and frequently update their profiles. It is important for the chiropractor to always remember that they are directly communicating with their target audience, so up to date, professional and timely materials are an absolute necessity.
The following pages will provide summary explanations about registering with and using some of the most well-known social networking websites for marketing purposes, but there are some general guidelines to follow for any location. These include:
· Being very mindful about the layout, design and content of the profile page. Do not clutter it with unnecessary information, or fill it with material that requires a great deal of time to load. It may be a good idea to seek professional assistance for this particular procedure, since many free page layout templates or “skins” are heavily loaded with advertisements and links that may be inappropriate and/or unprofessional. Use only high quality graphics, images and backgrounds. This is especially important if a chiropractor will use an image of themselves, or their staff, on their profile.
· Using a real name for the profile. For example, “Dr. Robert P. Sussman” is much more appropriate and professional than “Fix My Back Please!” In fact, if your real name is available as a username it is the best choice for the profile, and may allow potential clients to find the page much faster.
· Using your profile page to adequately introduce potential patients and new “friends” to both yourself and your practice. This is no time to be shy or reticent, and if awards have been won or recognition given, then mention that on the profile. Be sure that a working link to your professional home page is included in the profile information. Fill the available profile space only with truly valuable content. Some professionals use a “newsletter” format to update patients and friends with weekly tips, etc at their websites. This can easily be transferred to a social networking profile page. Alternately, a chiropractor could alert all of their “friends” to a new EBook, download or other item available from their profile. For example a chiropractor could post “Ten Exercises for a Healthier Back is now available for downloading at Myspace” on their updates.
· Investigating doing an RSS of a professional blog to each profile. This can save time while keeping a profile up to date.
· Frequently participate in discussions, without constantly referring to your practice. Engaging intelligently in discussions where questions to common chiropractic questions are posed may direct visitors back to your profile and eventually in for a visit. Additionally, many fellow members of a group or network will gladly visit and comment at your profile location, which may result in increased search engine traffic.
· Look for and join groups or forums that will have specific needs or interests in chiropractic discussions and services. This is one of the wisest and best ways to get the most out of a social networking site.
· Be professional rather than casual in all posts and replies, and remember to always check spelling and grammar. Never, under any circumstances, engage in rude or unprofessional behavior. For example, posting a negative critique of another chiropractor’s response to a question can be a very damaging method of communicating a professional opinion. Such things are best kept off of a social network website. Also choose to have emails sent when anyone leaves a message on your page, as this allows a timely response to their enquiry.
· Researching those asking to become a “friend” on your profile. This is social networking of course, but it is important to be affiliated only with those who hold appropriate credentials, interests or who will not harm the development of a wider patient base.
· Visiting the social networking sites regularly, meaning at least two to three times each week. Plan on responding within others’ discussions and updating information on your own page at each visit.
· Including the contact information and URLs for all of your social networking pages in brochures, flyers, advertisements or other materials frequently given to new or existing patients.
With such “tips” in mind, you will be able to begin creating affective profile pages at some of the best social networking websites on the Internet. Before beginning to do so however, a final concept must be discussed – “indirect marketing”.